Campaign FAQs

Q. Where do I find my url / link for my campaign page?

A. There are two ways to find your url / link:
1) click on “home” link on the top left column (next to “Sign Out”)…once there scroll down the page to “Campaign Page Url / Link”
2) click on the link in the email that you would have received when you first signed up


Q. How do I share my campaign page with others?

A. There are several ways to do this:

1) The easiest way is to click on one of the icons on the left hand side of the page that is listed under “Share This Page”
2) As soon as register for the campaign, there is a page that asks if you would like to share it with others. If you choose to wait until your page is set up, then you can follow #3 below.
3) Click on “Fundraising” in the top black bar, click on “Get Sponsors” on the left side panel, and then send a message through email, Facebook, Twitter, etc.
4) Click on “Fundraising” in the top black bar, click on “Tell-A-Friend” on the left side panel, and then send an email (which is a template that you can adjust)


Q. What does “verified” mean?

A. It is when a donation has been processed online


Q. What does “pledged” mean?

A.  It is when a donation has not been processed online. Cash or cheque donations are usually pledged (or unverified) until they have been received in our headoffice, the sponsor’s information accompanies the cash or cheque (this is due to tax receipts), and is then cleared in the bank. Once these 3 steps are completed, a “pledged” donation will move to “verified”.


Q. How do I send a thank you email to my sponsors?

A.
1) Click on “Fundraising” in the top black bar
2) Click on “Manage Sponsors” on the left side panel
3) If you have 1 or more sponsors, there will be an icon and link that says “Thank Sponsors” on the page. Click on that and go from there.


Q. How many videos can be on my campaign page?

A.  There are 3 videos allowed per campaign page. We have pre-populated the pages with our GAiN promo video, which gives a great overview of GAiN and would help you with your campaign.

This means that you can still only upload 2 videos of your own NOT 3.

If you do not have a suitable video of your own (which relates to your cause), and you would like to upload a video that is suitable for your campaign, then click on the “video gallery” link, which can be found at:
1) Click on “Fundraising” in the top black bar
2) Click on “Customize My Campaign Page” on the left side panel
3) Click on the “Videos” tab on the bottom box
4) Click on “Video Gallery” link in the text
5) View the various videos and if you would like to use one on your campaign page, copy the text after “Embed url:”
6) Select “Add A Video” on the “Video” tab on your “Customize Campaign Page”
7) Paste the url that you copied from the video gallery and select “Add”
8) Then write a “Title” and “Description” and select “Save”


Q. How many pictures can be on my campaign page?

A.  There are 6 pictures allowed per campaign page. We have pre-populated the pages with 3 pictures and you can upload 3 pictures.

If the 3 pictures that we pre-populated don’t suit your campaign, select “disable” and then they will not show up on your page. However, this means that you can still only upload 3 pictures of your own NOT 6.

If you don’t have suitable pictures of your own to upload, we have set up a picture gallery for you. These can be found at:
1) Click on “Fundraising” in the top black bar
2) Click on “Customize My Campaign Page” on the left side panel
3) Click on the “Pictures” tab on the bottom box
4) Click on “Picture Gallery” link in the text
5) View the various pictures and if you would like to use one on your campaign page, right click on the picture and select “Save Image As”.
6) Save your picture somewhere on your computer that you will remember
7) Select “Add An Image” on the “Pictures” tab on your “Customize Campaign Page” and upload the picture you saved from the gallery